Terms & Conditions

My Happier Life

Last updated: 12 November 2026

1. About My Happier Life

My Happier Life (“MHL”, “we”, “us”) designs, organises and hosts meaningful experiences that bring people together through creativity, movement, culture, food and other shared activities.

MHL is operated by My Happier Life, trading as My Happier Life, registered in the Netherlands under Chamber of Commerce (KvK) number 96499621.

Email: contact@myhappierlife.nl

These Terms & Conditions apply only to services provided by MHL to businesses, organisations and other professional clients (“Client”). They do not apply to public events or individual consumer bookings, which require separate conditions.

2. Our services

MHL provides tailored experiences, workshops, team activities and related event coordination services.

Depending on the agreed programme, our services may include:

• Experience concept development and programme design.
• Selection and coordination of specialist Expert Partners.
• Event planning, organisation and logistics.
• Materials, equipment and venue coordination.
• On-site hosting and event support.
• Follow-up activities or evaluation, where agreed.

The specific services, date, location, duration, number of participants and fees will be described in the proposal or written agreement.

3. Proposals and Booking Confirmation

3.1. MHL provides a tailored written proposal describing the agreed experience, date, approximate timing, location, scope of services, expected participant numbers, MHL service fee and any separately priced external costs.

3.2. A booking is confirmed only when both parties have signed the final proposal and MHL has received an advance payment equal to 50% of the agreed MHL service fee. Before both conditions are met, MHL is not obliged to reserve the date, Expert Partners or external venue unless MHL has expressly agreed a temporary reservation in writing.

For bookings made fourteen (14) calendar days or fewer before the event, the full-payment requirement in Clause 4.3 applies instead of the standard 50% advance payment.

3.3. The proposal will identify any event-specific arrangements. Where the signed proposal expressly differs from these general Terms & Conditions, the specific written arrangement takes precedence for that matter.

3.4. Requests to amend the scope, participant number, location, timing or activities require written agreement. Any price change will be communicated and approved before MHL incurs additional costs.

Submitting an enquiry through our website does not create a booking or payment obligation.

4. Prices, Advance Payments and Invoicing

4.1. Prices are quoted in euros, excluding VAT unless stated otherwise. Any VAT treatment of cancellation charges, advance payments or credits will be determined under applicable tax rules.

4.2. Unless the signed proposal specifies a different arrangement, the MHL service fee is payable in two instalments:

• 50% advance payment: payable following signature of the final proposal by both parties and required for booking confirmation under Clause 3.2.
• 50% final payment: MHL will normally issue an invoice twenty-eight (28) calendar days before the event. For bookings confirmed between fifteen (15) and twenty-seven (27) calendar days before the event, MHL will issue this invoice promptly upon confirmation. Payment must be received by MHL no later than fourteen (14) calendar days before the event date.

4.3. Where a booking is made fourteen (14) calendar days or fewer before the event, 100% of the agreed MHL service fee must be received upon booking confirmation. The booking is not confirmed until both parties have signed the proposal and the full payment has been received.

4.4. Amounts paid are applied to the service fee if the event proceeds. If the Client cancels, payments already received are credited against the applicable cancellation charge under Clause 6. MHL refunds any overpayment; if amounts received are insufficient to cover the final charge, the shortfall remains payable. No amount is charged twice.

4.5. External venue, catering, transport, specialist materials or other add-ons not included in the MHL service fee will be stated separately in the signed proposal or subsequently approved in writing before being committed, with any applicable payment and cancellation conditions identified.

4.6. If the final payment is not received by the agreed deadline, MHL will notify the Client in writing and provide a reasonable opportunity to resolve the overdue payment. Subject to applicable law and the agreement, MHL may then suspend further preparations or delivery where appropriate, after giving written notice. Late payment is not automatically treated as a Client cancellation, and the cancellation fees in Clause 6 do not arise solely because a payment is overdue. The parties will discuss the arrangements and any unavoidable costs in good faith. Any statutory interest or recovery costs will be handled under applicable law.

4.7. Different payment arrangements, including those needed for a Client's procurement process, apply only if expressly agreed in the signed proposal. MHL is not obliged to accept an alternative schedule.

5. External Venue and Supplier Costs

5.1. MHL experiences may take place at a Client-provided location or an external venue. The specific arrangements, responsibility for the booking, pricing, payment requirements and cancellation terms for an external venue are agreed separately in writing on a case-by-case basis.

5.2. MHL will not enter into a chargeable external-venue commitment for which the Client is responsible without the Client's prior written approval of the relevant costs and cancellation rules. Where the Client contracts directly with a venue, the relevant agreement between the Client and that venue applies.

5.3. Approved non-refundable external venue costs and other specifically agreed third-party add-ons may remain payable following cancellation or rescheduling, in addition to the MHL service-fee cancellation charge. MHL will take reasonable steps to minimise those costs and pass on recoveries, refunds or supplier credits where appropriate.

5.4. No cost will be charged twice. Where an amount is already included in the MHL service fee or cancellation calculation, it will not also be invoiced as an additional third-party expense. The fees of Expert Partners retained by MHL to deliver the agreed core workshop are included in the MHL service fee unless the signed proposal explicitly states otherwise.

6. Cancellation by the Client

6.1. The Client may cancel a confirmed booking by emailing contact@myhappierlife.nl. The cancellation date is the date the notice is received by MHL. Notice periods below are measured in calendar days before the scheduled event date.

6.2. The following scheduled cancellation charges apply to the agreed MHL service fee (excluding separately approved external venue and add-on costs):

6.3. All payments received, including the initial 50% and any final instalment, are credited against the applicable cancellation charge. MHL will refund any overpayment within fourteen (14) calendar days after the cancellation and final charge have been determined. If the charge exceeds the amount paid, MHL will invoice the difference with payment due within seven (7) calendar days after receipt of that invoice. No deposit or cancellation amount will be charged twice.

6.4. These charges reflect the planning work, reservation of specialist capacity and financial commitments that generally increase as the event approaches. MHL will apply them subject to mandatory law and in a reasonable and proportionate manner, taking into account work already performed, unavoidable commitments, the circumstances of cancellation and costs MHL no longer needs to incur. In particular, a 100% scheduled charge is not intended to override any legal requirement to consider demonstrable savings or other relevant circumstances.

6.5. Any separately approved non-refundable external venue or add-on costs are handled under Clause 5. They are not included in the percentage calculation and will not be charged twice.

6.6. Where a booking includes clearly distinct events or deliverables, the signed proposal may specify how cancellation applies to individual parts of the engagement.

7. Rescheduling and Changes

7.1. MHL understands that plans change and will make reasonable efforts to accommodate rescheduling requests, subject to the availability of MHL, Expert Partners and the venue.

7.2. Where MHL receives a request 30 calendar days or more before the event, MHL will generally offer one rescheduling opportunity without a separate MHL rescheduling fee, if a mutually suitable date can be agreed, preferably within ninety (90) days after the original event date, and the scope remains substantially unchanged. Any unavoidable and previously approved external supplier costs caused by the change will be explained and agreed in advance.

7.3. Requests made fewer than 30 calendar days before the event will be considered individually. MHL will explain any unavoidable costs and any additional planning work before asking the Client to approve a rescheduling arrangement. No additional rescheduling charge is automatically imposed without written agreement.

7.4. A new date is confirmed only when the parties agree the revised event arrangements in writing. That written agreement will specify the applicable fee, any approved additional costs, the revised payment deadline and the cancellation treatment for the revised booking. Payments already received will be credited to the rescheduled experience, unless the written rescheduling agreement expressly provides otherwise.

7.5. Until a new date is confirmed in writing, the original event date and the applicable cancellation conditions remain in effect. If a new date cannot be agreed and the Client cancels, the cancellation fee is calculated using the original event date and the date the written cancellation is received.

8. Changes or Cancellation by MHL

8.1. If an Expert Partner is unexpectedly unavailable, MHL may propose a suitably qualified replacement or a mutually acceptable adjustment. Material changes to the agreed nature of the experience require the Client's approval.

8.2. If MHL cannot deliver the agreed experience for reasons within its reasonable control and no acceptable substitute or new date is agreed, MHL will refund payments received for the undelivered services. MHL will also seek to recover avoidable third-party costs where possible and address any other liability according to the agreement and applicable law.

8.3. Where extraordinary circumstances beyond either party's reasonable control prevent or substantially disrupt delivery, the parties will promptly consult about a fair rescheduling or settlement arrangement, taking account of completed work, unavoidable commitments, recoveries and legally applicable rights. This clause does not automatically treat ordinary Expert Partner illness or supplier unavailability as force majeure.

9. Participation, accessibility and safety

MHL aims to create welcoming and inclusive experiences where people feel comfortable participating.

The Client is responsible for informing participants of the agreed event arrangements and sharing relevant practical requirements with MHL in advance.

Where activities involve movement, food or other specific considerations, participants should be informed of the nature of the activity. Reasonable adaptations can be discussed beforehand.

Participation in individual activities is voluntary. MHL and its Expert Partners will take reasonable care in planning and facilitating activities, including relevant safety and accessibility considerations.

The Client is responsible for ensuring that any premises or facilities it provides are suitable and safe for the agreed activities. MHL remains responsible for its own services and responsibilities under the agreement.

10. Expert Partners and suppliers

MHL works with independent professional facilitators, creative practitioners and other specialist partners.

Unless agreed otherwise, MHL remains the Client's main point of contact and coordinates the services of Expert Partners engaged by MHL.

We may substitute an Expert Partner where reasonably necessary, provided the replacement has suitable expertise and the essential nature and quality of the agreed programme are maintained. Material changes to the agreed nature of the experience require the Client’s approval, as set out in Clause 8.1.

11. Photos, videos and publicity

Photographs and videos may be taken during an event only under arrangements agreed in advance.

MHL will not use identifiable images of participants for public promotional purposes without an appropriate legal basis and, where required, the individuals' permission.

The Client may request that photography or filming be excluded from an event.

Neither party may use the other party's name, logo or testimonial for public promotional purposes without prior permission.

12. Intellectual property

All intellectual property rights in MHL's original concepts, proposals, designs and materials remain with MHL or the relevant rights holder unless otherwise agreed in writing.

Materials created by Expert Partners may be subject to their own intellectual property rights.

The Client may use materials provided for the agreed internal purposes but may not reproduce, distribute, commercially exploit or adapt them beyond the agreed permission.

13. Responsibility and liability

MHL will carry out the agreed services with reasonable professional care.

Our experiences are designed to encourage connection, engagement and meaningful interaction. However, individual experiences and organisational outcomes depend on many factors and cannot be guaranteed.

To the extent permitted by law, MHL's liability for direct loss caused by an attributable failure to perform the agreed services is limited to the fees paid or payable for the relevant engagement, excluding VAT.

Neither party will be liable for indirect or consequential business losses, such as lost profits, except where liability cannot lawfully be excluded or limited.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

14. Personal data

MHL processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Further information is available in our Privacy Policy.

15. Website content

Information on this website is intended to provide a general introduction to MHL and its services. We aim to keep it accurate and up to date, but specific services, prices and availability are confirmed individually.

Website content, images, branding and original materials may not be reproduced or commercially used without permission from the relevant rights holder.

16. Complaints and disputes

If you have a concern about our services, please contact us at contact@myhappierlife.nl. We will make reasonable efforts to address it promptly and constructively.

These Terms and agreements with professional clients are governed by Dutch law. Disputes that cannot be resolved by mutual agreement will be submitted to the competent court in the Netherlands, subject to applicable mandatory jurisdiction rules.

17. Changes to these Terms

MHL may update these Terms from time to time. Updated Terms will be published on our website.

For confirmed bookings, the version supplied and agreed when the booking was made continues to apply unless both parties agree otherwise in writing.

Contact

My Happier Life
KvK: 96499621
Email: contact@myhappierlife.nl